Over the past few months we have seen more interest in server upgrades or first server installations within local small and medium sized businesses. Perhaps this is due to the relaxing of the recession? Perhaps those businesses with existing servers have simply struggled on long enough with their aging server(s) and are fed up with server crashes and poor performance? Whatever the reason, now is a good time to start thinking about getting your first server or upgrading your old ones. In fact, there has never been a better time. Why? You now have even more choice than before as to what server best matches your business needs.

Time to get your first server?

Traditionally most small businesses purchased Microsoft’s Small Business Server, as it was the only cost effective solution available to smaller companies. This has now changed with the launch of Windows Server 2008 Foundation in October 2009. Supporting up to 15 users, with all the features of a standard Windows server, Windows Foundation Server makes the sub £1,000 server a reality.

Time to upgrade your server?

Upgrading your existing server to Microsoft Small Business Server 2008 is now even cheaper with Microsoft’s Solution Pathway programme. Depending on your current server version you can access savings of up 30% of the cost of your Microsoft Small Business Server 2008 licenses.

Server Options and Benefit Comparison

The table below provides a high-level breakdown of the Windows server products applicable to small and medium sized businesses.

The table below shows a high-level comparison of the business benefits that can be obtained from each of the server products.

*As at the time of writing, Microsoft has recently announced that Essential Business Server (EBS) is to go end of life later this year (2010).

SaaS has several characteristics that set it apart from other services:

1. SaaS allows the access and use of commercially available software through a remote, network, or internet connection. This means that the software is not installed in the subscriber’s computer, but rather on the SaaS provider’s server. This also makes the software accessible to the subscriber regardless of his or her location.
2. SaaS provides commercially available software, not custom made software, meaning that a particular software service is made available to multiple clients, so customization is limited to only what the software or SaaS provider allows.
3. The SaaS provider shoulders the responsibility of updating the software, and subscribers can request updates, upgrades, and additional features.

Regarding implementation, SaaS architecture is classified into four “maturity” levels based on factors such as configurability, multi-tenant efficiency, and scalability.

1. Level 1 is the “ad-hoc/custom” level, in which a modified version of a particular piece of software is offered to subscribers, which is then run on the provider’s host server. This level is requires the lowest maintenance.

1. The second level offers more customization and allows subscribers to configure the metadata of a program. This then allows a customized version of the same software, based on the needs of the subscriber.

1. Multi-tenant efficiency is added to the third maturity level, which means that the SaaS servers are made more conducive for subscribers to use separate instances of a single application.

1. The fourth and most “mature” SaaS architecture offers all four factors, with the service reaching optimum efficiency.

Considering SaaS for your business? Let us help you sort through the details.

Yesterday I attended the TCA Conference at the Walkers Stadium in Leicester.

I was invited to the attend the TCA Conference  which was run in Conjunction with the CompTIA by William Linard.

As a member of CompTIA, I was also invited to attend the Reseller forum which is where a group of about 25 business owners from all aspects of the IT industry who sat at a round table event to discuss various aspects of business issues, such as Managed Services, Vendor Relationships and how to become the “Trusted Advisor” to our customers.

After the reseller forum which lasted a few hours, the actual conference started and there were some very interesting speakers, such as Matthew Poyiadgi, from CompTIA. (Personally I think Matthew is undoubtedly one of the BEST speakers I have ever heard). He spoke about  the current state of technology and where we are going as an industry.  He also  spoke about how we need to embracing  Social networking sites such as Twitter, FaceBook and Linked in to reach new customers and communicate with existing customers. Not sure if they recorded the event but if you get a chance to hear it, do yourself a favour and listen to it.. IT REALLY WILL CHANGE YOUR THINKING

There were a number of other speakers  during the course of the day, including David Atherton the founder of DABS.Com. This talk was an “interview style” where Keith Warburton of the TCA asked a number of questions about how David started the company and how he went on to sell it to BT for millions of Pounds. I was particularly interested in this talk  because when a guy who has made it that successful in business talks about his success, I SIT UP AND LISTEN. I was very inspired by this talk even though it was right at the end of the day and I was flagging by then, and thinking about the very long train journey home

For the duration of the Event , there  were a number of Exhibitors  such as Kaseya, Samsung, and Kingston to name but a few and we had ample time during breaks to talk to them about some of the new products and services on offer.  One of the products I was particularly interested in, was the Solid State Drives from Kingston. They had 2 laptops on their booth, where they had 1 with a standard hard drive and one with an SSD installed.  We booted them both at the same time and I was jaw droppingly fascinated at how much faster the SSD Drive was over the standard drives.. All I could say was WOW I am impressed…  the drives I am talking about is the SSD upgrade kit .

It was great to be able to catch up with some old familiar faces and meet some new people too.  I was able to engage with a lot of fellow collegues of teh small business specialist community and people whom I very much respect, such as Richard Tubb,  Andy Parkes, James Harbidge and Rob Franklin

Overall it was a fantastic day, with lots to do and lots to see. I was extremely impressed by the quality of the day and the sponsors/speakers. Both CompTIA and TCA put on a fantastic show which I will definitely attend again next year.

Thank you to everyone at the CompTIA for the hard work they did in organising the event. If  any of the other events that they put on again are as good as this, I will definitely be there, and suggest that you go too.

Microsoft recently released a number of security bulletins and patches addressing vulnerabilities in Windows and Office that are of high risk to users. It’s widely believed that many will be exploited by hackers within the next 30 days. One of them could potentially allow hackers or malware authors to easily compromise systems by tricking users to download malicious AVI-formatted files. Others require nothing more than just visiting a website. Another specifically targets Powerpoint Viewer 2003, and opening a malicious .ppt file could affect your system.

This latest round of patches and vulnerability updates is really nothing new – although the sheer number made public in one day is notable. This highlights the need for a comprehensive security policy, because vulnerabilities do exist in even the most mundane or old versions of software. Customers under our Managed Services plan can rest easy since we monitor and update their computers as soon as these patches and advisories are released. Find out more about what we do to make your systems safe and secure. Contact us today.

Related links:

• Patch Tuesday: Microsoft plugs critical Windows worm holes (zdnet)
• Researchers warn of likely attacks against Windows, PowerPoint (computerworld)
• Microsoft delivers huge Windows security update (computerworld)

A malicious piece of software making the rounds of news websites this week is believed to be behind the compromise of over 75,000 systems in over 2,500 international organizations – many of which are government agencies and large Fortune 500 companies.

Called the Knebner botnet after the name in the email used to register the initial domain used in the campaign to propagate the malware, the software infects computers and captures user login access to online financial services such as Paypal and online banks, social networking websites such as Facebook, and email. Infected computers can be centrally controlled from a master computer, which presumably harvests the data captured for nefarious means.

The Knebner botnet itself is not new. It’s based on the ZeuS botnet, and has gained prominence lately because it’s slipped under the radar of so many organizations. However, there are ways to prevent compromises from botnets – one of which is to have a proactive security system and policy in place. Our Managed Security customers have this assurance in place since we continuously protect their system from botnets and other malware. If you’re not sure that you’re protected, talk to us today.

Related articles:

• Kneber botnet described as ‘massive’ and ‘worldwide’ (inquisitr.com)
• Kneber attack resurrects notorious Zeus Trojan, say experts (guardian.co.uk)
• Malicious Software Infects Corporate Computers (nytimes.com)

For businesses of all types and size, managing data online is critical to the smooth operation of a website. However, incorporating data collection programs can be time consuming, especially if any of your data is “time bound” – meaning it’s only valid and useful during a specific period of time.

Here’s a solution. FormSpring provides free and paid website data collection services that eliminate the need for additional programming or the purchase of additional software.

If your website includes contact or event registration forms, surveys, and the like, FormSpring provides services ranging from a basic free option to more feature-intensive offerings with custom made forms based on your unique requirements. There’s no long-term registration contract, and you may cancel at any time. FormSpring also offers a 30-day money back guarantee.

It’s worth noting that the data is stored on FormSpring’s servers, so if you have special compliance requirements for privacy or security you might want to check to ensure you remain compliant.

Overall, FormSpring is a very useful website for companies or groups that need a hassle-free way to collect data through their website. Check out their free version of the plan or use the 30-day money back guarantee to explore whether FormSpring meets your data collection needs.

If you suspect that you’ve responded to a phishing scam with personal or financial information or entered this information into a fake Web site, take these steps to minimize any damage.

Read more

Phishing, pronounced “fishing,” is a type of online identity theft that uses e-mail and fraudulent Web sites that are designed to steal your personal data or information such as credit card numbers, passwords, account data, or other information. Follow these guidelines to help protect yourself from phishing scams sent through e-mail.

Read more

The growing reach and power of the internet has changed the way people do business, with more and more web-based services popping up. One of these is SaaS.

SaaS stands for Software as a Service, which refers to any licensed software being “rented” to a company by another company on an as-needed basis.

To illustrate, let’s say Company A is in need of licensed software, but only for a specific period of time because of a one-time client or project. Company B, as the SaaS provider, rents out the use of the software  to Company A for the time Company A needs to use it – weekly, monthly, and so on. (Company B is specially licensed to do this, of course.)

The term became popular near the end of 2000, but the service started in 1998 with a website called siteeasy.com. The concept has become increasingly popular because the legal alternative to rent/outsource the use of the software spares the expense and hassle of procuring software licenses.

As with other outsourced services, the hardware used for SaaS are remotely located and hosted, and accessed through the internet by the subscriber. Virtually all kinds of software can be used through a SaaS service, and availability of the software depends on the subscriber.

There’s vast potential in the use of the internet and web-based services such as SaaS, but the nature of the remote hosting service is not for everyone. If you’d like to learn more about the pros and cons in relation to your business model, we’d be happy to discuss a possible SaaS road map with you.

Most small and medium businesses can’t afford the luxury of a qualified IT administrator, let alone an entire IT department. If you’re in this position, how do you maintain the information technology infrastructure that’s critical to your organization?

One option is Managed Services, in which you outsource this role to an IT expert called a “managed services provider,” which will typically offer on-site or remote network and security monitoring, data backup and technical support.

Because the Managed Services model allow a business to focus on its core competencies, it is increasing in popularity—but sometimes it’s hard to separate the real benefit from the hype.

What’s the value to you?

• Peace of mind. Your managed services provider will monitor your IT infrastructure and prevent or resolve any problems—a sharp diversion from the traditional “fix it when it breaks” model of IT management.

• Simplicity. Your managed services provider will provide many of its services remotely, via the Internet, instead of through on-site visits. This reduces time and cost.

• Constant support. You don’t have to worry about support; your  managed services provider will offer the assistance you need, when you need it.

• Affordability. Managed services providers typically offer several price structures, including a per-month fee—which is much lower than the cost of building an in-house IT support department.

• Accountability. Have you ever tried to resolve an IT problem only to find that one vendor blames it on another who blames it on another? With managed services, you don’t have to go to multiple vendors to figure out why your network is down or you’ve experienced a security breach. You’ll have one point of contact: your managed services provider.

Want to learn more about how Managed Services can give you dependable IT with predictable costs? Give us a call.