Last week I had the great pleasure of spending some time with the folks from ConnectWise at the HTG 11 Meeting in Birmingham, England. Arnie Bellini (CEO) and Jeannine Edwards came over from the US to do a tour of some of the user groups in the UK as well as talk at our HTG11 Meeting.

I have been using the ConnectWise PSA software in my organization for a few months now and it has really changed the way I do business. I am no longer leaking time, by forgetting how much time to invoice customers because ConnectWise keeps track of it all . The Customer Satisfaction levels have increased, because now they are able to send us an email with their problems, which get tracked in the ConnectWise Ticketing system so they know exactly what is happening with the call every step of the way.

One of the greatest things about ConnectWise which differs dramatically from their competitors is that ConnectWise is and IT company in their own right. They have designed the product around their own IT business, and so they understand our business and know the pains that we go through.

Before deciding on ConnectWise, I looked at competitive products, but did not find them to be a good fit for my business for a number of reasons, but mainly because they did not have the option to host the software in-house and not as feature rich as ConnectWise.
If you are looking at PSA applications in your own business I would wholeheartedly recommend ConnectWise, after all when last did you see the CEO of the competitors being interested in what is happening with their partners businesses, no matter how small they are. We are not a large company with a large number of licences but Arnie, was interested in how I am using the product and how it is helping my business. Their visit to the UK, really shows that they are committed to this UK market.
For more information about ConnectWise why not visit www.connectwise.com and have a look a demo..

If you decide on the product, remember to tell them Chris sent you.